Leadership Lesson: Why a Strong Support System Is Critical

When things go wrong in our professional lives it usually ends up revolving around a missed target, confusing message or personality clash. All of these unmet expectations point in the exact same direction- a collision with a workplace or customer relationship . The truth is that we all miss deadlines, make mistakes , hear a communication incorrectly and have conflict with others. That’s just human nature and the reality of working. The thing is if we have strong relationships with people in the workplace we can face our challenges constructively and rebound with greater precision and more successful outcomes. But the key is to build deep connections so when we do fall on our faces, we can rely on our support system.

Related: 6 Reasons to Build Relationships With Your Team

Here are five critical leadership relationships:


There is nothing better than camaraderie and feeling like you belong to the club. When we forge meaningful relationships with our team members we stand by one another and support each other in times of professional and personal crises. So when mistakes are made we step up and help a co-worker by rolling up our sleeves. Since we spend so many hours a day with our teammates, they often become our friends .


Our relationship with our bosses at all levels is important to us growing and performing well. Some bosses are definitely better than others but we have some control in working alongside of them. Some of our bosses will end up being the most impactful mentors in our careers.

  • Ask for honest feedback and be open to it
  • Listen for their wisdom
  • Model the skills and strategies that may help us grow our leadership
  • Never accept any abuse

    Some of us are individual contributors while others have people who we manage. If we do have direct reports we need to lead with generosity and care. Managing others is a privilege and cultivating a trusting relationship is top priority with our direct reports.

  • Our success as a leader depends on how well we can develop future leaders
  • Be an approachable leader who is open to different perspectives
  • Offer helpful feedback with respect and specifics
  • Be willing to learn new things from your team

    Our customer relationships are so valuable to each of us. We need to communicate with them with understanding and respect. We also can learn so much from them. For me, I have gained an incredible amount of knowledge from each of my clients. They are so wise and by listening strategically, I am able to see their challenges from their perspectives. That’s key. Of course we each want to solve our customer’s issues as efficiently and effectively as possible, but to do that we need to develop a high level of trust with them. Following through by doing what we say we will do builds our trustworthiness and credibility.


    Whether we work in large organizations or in smaller collaborations, developing relationships with people on other teams can really impact the outcome of our projects.

  • Be open to different department needs
  • Partner on joint goals
  • Be understanding if deadlines need to be adjusted
  • Offer your help to enrich a solution
  • What other leadership relationships are critical to you?