The New Normal of Digital Marketing for Financial Advisors

1. Define/Redefine your Digital Marketing Objectives

If you wish to increase your Digital Marketing results, the first step you need to think about should be to be clear about your objectives.  Each advisor’s objectives will be different, so start with  determining where you want to be on the Digital Marketing Scale? If you are starting out from scratch, your objectives should look much different than if you or your team have a strong content marketing approach already in place.

Align to Your Practice

A digital lead generation program for a new advisor starting out is going to look very different from a customer retention campaign from an established firm. Just like giving financial advice, tailor your objectives to your practice needs. If you have a strong book of business, focus on client stay in touch routines; if you are starting out, your digital marketing approach will be more lead generation focused.

Set SMART goals 

SMART goals are Easy to measure, possible to achieve, and designed with a time frame. They are designed to help you breakdown larger digital marketing challenges into “bite-sized” chunks. Here are some examples:

•  “Increase Assets Under Management (AUM) by 15% within the next three months.”

•  Increase time on website 50% within 6 months

•  Increase newsletter open rate by 20% in your next 3 newsletters

•  Increase the number of contacts that you engage with digitally by 200% in 1 year

2. Establish “Digital Routines”

“Motivation is when your dreams put on work clothes.”

Benjamin Franklin followed the same schedule, day in and day out, because he understood the benefits of healthy habits and routines. Even though he spent a good part of his life engaged in lofty intellectual, political, and scientific endeavors, he still adhered to a strict work schedule.

•  Establish a set day of the week/month/quarter when you’ll review all of the results of your efforts, to see what’s working or not and plan your activities.

•  Set time aside daily for engaging with social media, reaching out to influences and content producers, adding your voice to, or starting new conversations.

•  Set time aside weekly to develop new and engaging content that will appeal to your audience, i.e. blogs, white papers, etc.

•  On a monthly basis, release a monthly newsletter and make time to  personalize some of your content.

3. Writing & Content

Remember that Content is “King and Queen”. It’s about connecting with your target audience using relevant messages, from you and convincing them to take your desired action.

Need to be Found by Google. Identify the keywords that your audience are searching for and include them strategically in your copy. This dramatically increases the likelihood of being found  through organic search results.

Evergreen Content. Evergreen content is content that doesn’t go out of date. It revolves around a topic that’s always relevant to readers, regardless of the current news cycle or season. Its name comes from the evergreen—a plant that retains its green leaves all year round”In practice it’s ok not to have evergreen content, but this content suggests that you you focus your content, not on point time e.g. “covid-19” topics but on things that will matter over the longer term, just like giving financial advice.

Lead magnet is an offer that you can promote to prospective customers in exchange for their email address and perhaps other forms of information (such as name and phone numbers). Where this becomes critical is when your objective is new client business and can be delivered via ebooks, form, and attending an event as one example.


SEO is a science unto itself, but just to give you some sense of its importance, “Research indicates that there has been a near 30% increase in organic traffic growth for finance related subject matter, since the onset of COVID-19.”

Here are two quick pointers to improve your SEO results:

Ensure that your website include the types of keywords that your clients are searching for, i.e. RRSP & 401K Contributions, Investing in Gold, or Planning for Wealth Transfer

Have a blog on your website and update it regularly with new content. This  allows you to keep adding new and pertinent keywords.

5. Social Media Engagement

Possibly the biggest goal for financial marketers is to be seen and trusted by audiences. While building trust doesn’t come easily, there are simple social media best practices for you to maximize your  efforts and campaigns.

89% of consumers will buy from a brand 

they follow on social media


  • Keep posts short & specific
  • Post at least twice a day
  • Include images whenever possible
  • Currently, the best times to post on Facebook are Monday, Wednesday and Friday from 10–11 a.m.


  • Search & add Twitter followers strategically
  • Have a simple handle
  • Set Twitter goals
  • The current best time to post  on Twitter is Friday 7–9 a.m.


  • Include clickable content in your posts
  • Pique your audience’s interest
  • Make your posts visually appealing
  • Current best times for LinkedIn posts are Wednesday at 3 p.m, Thursday at 9–10 a.m. and Friday from 11 a.m.-noon.

Possibly the biggest goal for financial marketers is to be seen and trusted by audiences. While building trust doesn’t come easily, there are simple social media best practices for you to maximize your efforts and campaigns.

6. Email/Newsletter Marketing

Although email marketing is considered as an old practice, it remains one of the most effective ways to nurture relationships between you, your prospects and customers.We see materially improved open and click through rates from our Advisor community than industry standards:

38-42% average open rate on Emails in 2019

The benefits of using email/newsletter marketing include:

  • The ability to target your audience & messaging
  • Personalize: Email can provide increased awareness for your business and offerings
  • Email Marketing is cost-effective
  • Email provides highly measurable data and insights

7. Digital Events: Great for Reaching Targeted Groups

According to a survey conducted recently, 66% of marketers said they would not be attending any conferences or live events this year unless a vaccine for COVID-19 becomes available. Out of the more than 250 responses, just 4 out of 10 said they would attend a conference before the end of 2020.

The survey results aren’t surprising. The COVID-19 pandemic has been devastating for event-driven businesses, with many companies (including ours) moving to virtual platforms., “The value and experience for attendees, exhibitors, speakers and marketers is hard to replicate in a webinar platform.” Still, the uncertainty of when in-person events will return is a looming concern for many of us — what will such events look like? And who will feel safe attending?

Digital and virtual events (much like this webinar) are the marketing and education channel of the future. You can reach and communicate with your target audience effectively and efficiently, delivering the right message at the right time.

Whether for lead generation or education, digital events can take your business to the next level and exponentially grow your ROI.

At a time when most people are working from home, attending, speaking, or hosting a digital event might be an effective alternative.


Improve your social media engagement by incorporating your content marketing and making

available to your audience new case studies, white papers and professional articles. These are very effective in reaching  a smaller and relevant audience


Podcasts’ popularity and presence have significantly increased over the last few years. According

to recent research, there are now over 900,000 podcasts. If you’re looking to get in front of a large target audience, this is a great way to build your follower base.

Participate, attend, or host a digital conference

The conference industry was hit very hard by COVID-19. With all in-person events being

postponed for the foreseeable future, many of these events were canceled altogether or had to

move online.

8. EXPAND YOUR EXPOSURE with Online Advertising

Google AdWords, Banner Advertising, & Social Media 

Advertising Online advertising allows you to create ads to reach audiences that are interested in the products and services you offer. Online advertising offers both pay-per-click (PPC) and contract based plans.

Online advertising is fast, flexible, and trackable and allows you to: 

•  Drive traffic to your website & increase conversions

•  Increase brand awareness, credibility & trust

•  Reach the Hard-to-Reach Millennials market

•  Lower your marketing costs

•  Re-engage previous prospects with retargeting ads

9. Measure Everything

If you can’t measure it, you can’t improve it.
– Peter Drucker

Measure Leading Indicators First

These are the things you do every day from a digital context to affect your campaign goals. Creating Fresh Content, Social Posts,  Distributing Monthly Newsletters

Then Study Your  Lagging Indicators

These are your ultimate campaign goals, such as increased number of leads, Increased AUM and increased client engagement and net referral scores

Good analytics will help you figure out what’s working and what isn’t.

Alright, so now we have taught you more about Digital Marketing for Financial Advisors Given the New Normal, and what you need to think about moving up on the Digital Marketing scale. We promised you 10 Steps, but in fact have held back the 10th and we will dig deeper into Digital Marketing Tools for Financial Advisors in our next piece in this series and show you how to move up even further on the Digital Engagement Curve.

Related: Digital Marketing for Financial Advisors in the New Normal