How much of a difference does your company culture really make for your clients and your employees?
In this episode, Bill invites Scott Leibfried to talk about the “Premium Client Experience” and how his years in the industry have helped him develop the toolkit to strengthen his clients’ and employees’ relationship with his business.
Bill and Scott discuss:
- The culture of Scott’s business, and how it has evolved with their growth
- What made Scott think deeper about the importance of work culture
- How company culture impacts every component of a business
- How Scott’s employees’ values shaped their culture and cultivated long-term success
- How the “Premium Client Experience” demonstrates the way that little touches can make a big difference
- And so much more!